Shipping Information

At Best Kitchenware Store, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options:

  • Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Your order will be delivered within 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days before your item is shipped. We ship globally, excluding certain remote areas and Asia.

Returns & Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and exchange policy. Please review the following information to understand our process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in its original packaging. You must initiate the return or exchange within 15 days of receiving your order.

Please note that certain items are non-returnable due to hygiene reasons or their nature. These include:

  • Cutlery trays and drawer liners
  • Cutting boards
  • Kitchen sink accessories

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and the reason for the return or exchange.
  2. Receive Instructions: We will provide you with detailed instructions on how to return the item, including the return address.
  3. Ship the Item: Package the item securely and ship it to the provided address. Please include a copy of your order confirmation or a note with your order number.
  4. Wait for Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.

Refund Process

If your return is approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used during the purchase. Please note that shipping costs are non-refundable.

Exchange Process

If you are exchanging an item, we will ship the new item to you once we receive the returned item. Shipping costs for the new item will be covered by us.

Return & Exchange Request Template

Use the following template to request a return or exchange:

Subject: Return/Exchange Request - Order #[Your Order Number]

Email Body:
Dear Best Kitchenware Store,

I would like to request a return/exchange for my recent purchase. Below are the details:

Order Number: [Your Order Number]
Item(s) to Return/Exchange: [List the item(s)]
Reason for Return/Exchange: [Briefly explain the reason]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions or need further assistance, please feel free to contact us at [email protected]. We are here to help!